How we handle information from this website

Mooncake Australia by Amour Desserts is operated by Amour Desserts, ABN 82 378 519 506, in Hoppers Crossing, Victoria. Retail checkout takes place through the Amour Desserts online store.

Depending on how you contact or order from us, information may include your name, contact details, order number, delivery or pickup details, gift-message request, organisation details and the product question you send. Please provide only the information needed for us to respond.

The mooncake mailing-list button opens an Amour Desserts subscription page operated through our email service provider. The provider receives the information you submit there and sends mailing-list messages on our behalf. Each mailing-list email includes an unsubscribe option.

Contact enquiries on this website are directed to Facebook Messenger. Meta receives and processes the information you send under its own privacy terms. Existing customers may also reply to an Amour Desserts email already in their inbox. Our email address is not displayed publicly on this website.

Tell us the exact product and allergen or dietary requirement, but do not send medical records or unnecessary health information. Our kitchen handles multiple allergens in the same facility and traces may be present. Because it is a shared kitchen, we cannot recommend our products for a severe allergy.

Google Analytics 4 records information such as device type, approximate location, pages viewed and interactions with website controls. We do not intentionally include order details, dietary information, allergy information or private recipient details in analytics events.

Shopify and its payment providers handle checkout, orders and payment information. Vercel hosts this website. Messenger, Instagram, our mailing-list provider, Google and other linked services process information under their own terms. Some providers may process information outside Australia.

We use information to answer enquiries, arrange orders, provide customer service, maintain business and legal records, prevent misuse and improve our website. We retain it only for as long as reasonably needed for those purposes, then delete or de-identify it where appropriate.

Contact us through Messenger, or reply to an existing Amour Desserts email conversation, to request access or correction or to raise a privacy concern. Include enough information for us to identify the relevant enquiry or order, but do not send payment-card details. We will review the request and respond within a reasonable time.